- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Out of state Lyft driver I was able to come in as a walk in customer. Had me in and out with the VA state inspection approved by Lyft and VA DOT for out of state driver. I was told I had to go to Richmond or Statesville to get the inspection. ACE took me and had approval from Lyft in just a bit over an hour. Their team was amazing.
Greetings! I'm picking up my car from Ace Auto and can't say enough about how wonderful everyone is from Kate, who greeted me upon arrival to Carlos who patiently listened to my questions. They changed the transmission and engine oils more quickly than I anticipated. And special thanks to Andrea who went above and beyond! I'm grateful for the superior client care. Best wishes for continued success!